1. This PMI Shipping Policy covers shipping of the Playmaker PMI Product (“Device”) purchased from Motionize Israel Ltd. or Playermaker UK Ltd. or Playermaker Inc. (“Playermaker”) via purchases pursuant to the Terms and Conditions of Sale available at:
  2. Order Processing Time.
     All orders are processed within 14 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
  3. Shipping Rates and Delivery Estimates.
    Shipping charges for your order will be calculated and displayed at checkout.
  4. Shipment Confirmation and Order Tracking.
    You will receive a shipment confirmation email (“Confirmation Email”) once your order has shipped containing your tracking number(s). The shipment tracking number will be active within 72 hours of the time you receive the Confirmation Email.
  5. Customs, Duties and Taxes.
    Playermaker is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  6. Damages.
    Playermaker is not liable for any Devices damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
  7. Returns Policy.
    Our PMI Returns Policy, available at:, provides detailed information about options and procedures for returning your order.

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